Refund Policy
1. No Refund Policy:
Due to the nature of our digital services, we do not offer refunds. Our Ai Concierge services are performed immediately upon payment and account activation. Once you gain access to our platform and services begin, work on your website and business listings, the service has been delivered.
2.
Service Delivery:
Our services include immediate access to our platform, business listing management, optimization, Ai hub, Localvee portal and analytics. These digital services are delivered instantly upon subscription activation and cannot be "returned" like physical products. Work begins immediately with website analysis, optimization, and ongoing campaigns.
3. Subscription Management:
Most of our services operate on a subscription basis. You have full control over your subscription and can cancel at any time before your next billing cycle through your account dashboard or by contacting our support team. Cancellation prevents future charges but does not result in refunds for the current billing period.
4. Our Commitment to Quality:
While we cannot offer refunds, we are committed to delivering the best possible results and service experience. Our team works diligently to ensure our platform performs optimally and provides value to your business through increased reviews, better online visibility, improved search rankings, and enhanced reputation management.
5. Service Issues and Support: If you experience technical issues or have concerns about service performance, please contact our support team immediately at support@localvee.com. We will work promptly to resolve any problems and ensure you receive the full value of our services.
6. Cancellation Process: To cancel your subscription:
- Log into your account dashboard and follow the cancellation process, or
- Contact our support team at support@localvee.com with your cancellation request
- Cancellations take effect at the end of your current billing period
- You will retain access to all services until the end of your paid period
7. Billing Disputes: If you believe you've been charged in error or have questions about your billing, contact our billing department immediately at billing@localvee.com. We will investigate and resolve legitimate billing errors promptly.
8. Chargebacks:
Initiating a chargeback without first contacting our support team may result in immediate account suspension and potential additional fees. We strongly encourage you to reach out to us first to resolve any billing concerns.
9. Service Credits:
In rare cases of extended service outages or significant technical issues on our end, we may, at our sole discretion, offer service credits to extend your subscription period. Service credits cannot be refunded and must be used within 12 months of issuance.
10. Timeline Expectations: Results typically take a few hours to propagate and a few weeks to show significant improvement. This is an industry standard timeline due to search engine processing and competition factors. Our no-refund policy accounts for this natural timeline of effectiveness.
11. Policy Acceptance:
By subscribing to our services, you acknowledge and agree to this no-refund policy. This policy is clearly stated during the signup process and forms part of our Terms and Conditions.
12. Policy Changes:
This refund policy may be updated periodically. Changes will be communicated via email and posted on our website. Continued use of our services after policy updates constitutes acceptance of the new terms.
13. Contact Information:
For questions about this policy or billing concerns, contact us at:
- Email: support@localvee.com
- Billing: billing@localvee.com
14. Legal Compliance:
This policy complies with applicable consumer protection laws. In jurisdictions where no-refund policies may be limited by law, we will comply with local regulations while maintaining our general no-refund approach to the extent legally permissible.
